Frequently Asked Questions (FAQ) - Sylashopee

Welcome to the FAQ page for Sylashopee! We’re here to answer your questions about our trendy accessories, clothing, shoes, toys, and decor for women, men, kids, and pets. Can’t find what you’re looking for? Contact us at info@sylashopee.com or use our Contact Form.

Products & Sizing

Q: What sizes are available for your clothing and shoes?
A: Our clothing ranges from XS to XXL for women and men, and we offer kids’ sizes from toddler to preteen. Shoes are available in standard US sizes. Check product pages for specific size charts or email info@sylashopee.com for assistance.

Q: Are your toys safe for young children?
A: Yes, our toys meet safety standards for the listed age ranges. Always check product descriptions for age recommendations and safety details.

Q: Are your pet products durable?
A: Our pet beds, toys, and accessories are designed for durability and comfort. Materials are tested for pet safety, but supervision is recommended for heavy chewers.

Q: How do I care for your clothing and accessories?
A: Care instructions are included on product labels and pages. Most clothing is machine-washable, and accessories like jewelry should be stored in a dry place to maintain quality.

Shipping & Delivery

Q: Where do you ship, and how long does delivery take?
A: We ship worldwide! 

-Standard shipping takes 10-15 business days for North America Country

-Standard shipping takes 10-15 business days for Europe, and express shipping takes 6-10 business days, depending on your location and customs processing.

-Standard shipping takes 20-60 business days for Rest of the World, and express shipping takes 6-10 business days, depending on your location and customs processing.

Q: How much is shipping?
A: Shipping costs are calculated at checkout based on order weight and destination. We offer free standard shipping on orders over $50 (adjust based on your policy).

Q: Can I track my order?
A: Yes! You’ll receive a tracking number via email once your order ships. Use it to monitor your package on our Track Order page.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days for unused, unopened items in original packaging. Contact info@sylashopee.com to start a return. Shipping fees are non-refundable.

Q: Can I exchange a product?
A: We don’t offer direct exchanges. Please return the item for a refund and place a new order for the desired product.

Q: How long does it take to process a refund?
A: Refunds are processed within 5-7 business days after we receive the returned item. It may take additional time to appear in your account, depending on your payment method.

Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Shopify Pay. All payments are securely processed.

Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of placement. Email info@sylashopee.com with your order number as soon as possible.

Q: Why was my order delayed?
A: Delays may occur due to high order volumes, inventory checks, or shipping carrier issues. We’ll notify you via email with an updated delivery estimate.

General Questions

Q: Do you offer bulk or wholesale discounts?
A: Yes! For wholesale inquiries, email info@sylashopee.com with your business details.

Q: How can I stay updated on new products and promotions?
A: Subscribe to our newsletter at the bottom of our homepage or follow us on Instagram (@sylashopee) for exclusive deals and updates.

Q: Where is Sylashopee located?
A: Sylashopee is an online store. All products are shipped from our trusted warehouses.

Still have questions? Reach out to our team at info@sylashopee.com or visit our Contact Form. Shop now at sylashopee.com for the best in trendy products!